Frequently Asked Questions

Opus Lingua is a web application for AI-assisted translation workflows. It supports account-based file upload, analysis, translation, download, glossary-related features, and credit-based usage for supported file types.

The platform currently supports Excel files (`.xlsx` and `.xls`), XLIFF files (`.xlf` and `.xliff`), and CRM translation ZIP packages (`.zip`) where the uploaded file matches the expected structure.

Examples include:

• Dynamics 365 / Business Central related exports that use supported translation structures.
• XLIFF localization files where source and target language information can be identified.
• CRM translation ZIP packages that follow the supported packaging format.

1. Create an account.
2. Create a project to organize your work.
3. Upload a supported file type.
4. Review the analysis, source language, target languages, and required credits.
5. Start the job and download the result when it is ready.

Credits are used for paid translation activity within the platform. The current default calculation in the app is based on translation entries, and the platform currently uses 100 entries per credit unless changed in the service configuration.

If a translation job fails, the platform may refund credits depending on the type and extent of the failure. Full failures may result in a full refund, while partial failures may result in a partial refund based on the unprocessed or failed entries.

In general, refund handling depends on the job state at the time of cancellation:

• Pending jobs: jobs cancelled before processing starts may receive a full refund.
• Jobs already in progress: cancellation may not qualify for a refund because processing costs may already have been incurred.

The final result depends on the actual job state and the platform's refund logic at the time of cancellation.

Purchased credits are currently intended to remain available on an active account, unless a different rule is communicated at the time of purchase or in an updated pricing policy.

Available languages depend on the language mappings configured in the platform. Supported choices are shown in the app when you create or analyze a translation job.

Translation quality depends on the source material, file structure, terminology, and target language. The platform uses AI-assisted translation and can be helpful for accelerating localization work, but output should always be reviewed before production use.

In supported workflows, yes. The platform can process multiple target languages in a single job when the underlying file format and selected options allow it.

We use technical and organizational measures designed to protect account and file data. Uploaded and translated files are generally retained for up to 30 days unless deleted earlier or retained longer where necessary for security, troubleshooting, or legal reasons. For more detail, see our Privacy Policy.

Yes. Account holders can use the privacy and account-management area to request a data export and manage certain privacy-related actions available in the platform.

Yes. The account-management area includes an option to delete your account, subject to any data that must be retained for legal, accounting, fraud-prevention, or security reasons.

General support enquiries can be sent through the contact page or to support@opuslingua.com. Privacy and legal requests can be sent to legal@opuslingua.com.